Maintenance services now cash cow for IT vendors

As the current credit crunch is forcing IT clients to postpone the deployments of new technologies, Indian IT vendors are drawing more revenues from application maintenance services.

"Maintenance continues to be hot," said S. D. Shibulal, Chief Operating Officer, Infosys Technologies. "The new systems that clients were going to implement are delayed, which means there is more maintenance to be done," he added. Infosys has a new ticket-based pricing model for its maintenance services, where the customer is billed for the number of upkeep requests or the number of devices managed.

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